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Blog

Served vs cited: measuring which rules your agents use

Published: September 23, 2026

A retrieval tool can tell you it sent a rule. It cannot tell you the answer used it. Those are two counts, and this category treats them as one.

The academic name for the gap is the attribution crisis: agents cite a fraction of what they read. The Always-On Agents survey, covering 400 works, lists verifiable provenance and “which stored information influenced a specific output” among the field's open problems. Not a solved dashboard. An open problem.

ETH Zurich's split is the one to keep in your head. arXiv:2602.11988: a developer-written context file moved success 2.4 points, a gain the authors could not tell from noise, and cost about 20 percent more inference. The file was served on every run. Almost none of it can have been load-bearing, or the gain would not be that small. Nobody running that study had a count of which lines were which.

Two numbers

Harbor records both, per rule:

  • Served is how many times Harbor handed the rule to an agent.
  • Cited is how many times an answer referred back to it.

The remainder is a list of rules you can delete. That is the product: subtraction with a denominator, not a retrieval score.

A citation is not a proof. Harbor counts; it does not prove which rules an agent obeyed. An uncited fact may still have shaped the turn. That sentence is also in the Terms, because it is the kind of thing a marketing page usually forgets and a contract has to remember.

The figures on the home page's ledger are sample data and labelled as such. The claim is the instrument, not a percentage we measured on your company. We do not publish a benchmark of our own. Any percentage improvement attributed to Harbor did not come from Harbor.

If you want the graph itself, it is the same CLI as the first note.

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