Terms of Service

1. Who May Use the Service

You must be at least 16 years old and able to form a binding contract, and at least 18 to purchase a paid plan. If you use Harbor on behalf of an organisation, you represent that you are authorised to bind it, and “you” means that organisation as well as you.

2. Design Partner and Beta Status

Features identified as beta, preview or early access are provided for evaluation on an as-is basis, may change or be withdrawn at any time, and carry no warranty or service-level commitment.

3. Your Account

You are responsible for keeping your credentials confidential and for all activity under your account, and for who you admit to a workspace. Every member of a workspace can recall every statement in it, so admitting someone to a workspace grants them access to everything Harbor has distilled from every source connected to it. Tell us at hello@gethrbr.com if you suspect unauthorised access.

4. Acceptable Use

You agree not to:

• Use the Service to violate any law or any third party’s rights.
• Use the AI features to generate or distribute unlawful, infringing, harmful, or deceptive content.
• Use the Service for any decision about an individual’s employment, credit, housing, insurance, education, immigration status, or access to essential services, or for any other purpose where an inaccurate output could cause physical, financial or legal harm.
• Process special categories of personal data, data concerning criminal convictions, protected health information, cardholder data, or anything subject to a sector-specific regime that Harbor is not built for.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Scrape, crawl, or extract data from the Service in an automated manner, or circumvent usage or rate limits.
• Upload or transmit malicious code, or attempt to disrupt or gain unauthorised access to the Service or its providers.
• Resell or sublicence access to the Service, or use it to build a competing product, without our written permission.

We may apply reasonable limits where use threatens the stability or security of the Service, or where it is abusive. This does not change what your plan entitles you to, and we do not meter or throttle ordinary use of ask and chat. The plan limits described at the point of sale apply to your use.

5. The Sources You Connect

Harbor reads from the tools you connect. What it reads may include the messages, documents, issues, meeting transcripts and mail of people who have never used Harbor, and what Harbor derives from that content becomes readable by everyone in your workspace. That is a decision only you can make, and by making it you represent and warrant that:

• You own or are authorised to connect each source, and to bring its content into Harbor.
• You have a lawful basis for doing so, and have given every notice and obtained every consent your own law requires, including to your personnel and to anyone else whose data is in the content you connect.
• You are entitled to make that content available to everyone in your workspace, having read section 6 of the Privacy Policy.
• You will disconnect a source, or delete the workspace, if any of the above stops being true.

You are responsible for the content you connect and for what your workspace members do with it. Nothing in this section makes us the controller of that content, and the Data Processing Agreement governs how we process it on your behalf.

6. Your Content and What We Derive From It

You retain ownership of the content you connect and of everything you create in Harbor. As between you and us, you also own the statements and knowledge-graph records Harbor derives from your content, and we claim no ownership of them.

You grant us a limited, worldwide, royalty-free licence to host, process, transmit, cache and display that content and those statements, solely to operate and support the Service for you. That includes sending them to the AI providers named in our Privacy Policy so they can be extracted, embedded, searched and answered over. The licence ends when you delete the content or your workspace, except for copies in backups that are overwritten on their ordinary cycle.

We may use aggregated and de-identified information about how the Service is used to operate and improve it, provided it does not identify you, your workspace, or any individual, and is not derived from the substance of your content. We do not use your content to train AI models.

7. AI Features and Output

Harbor uses third-party AI models to extract, embed, search and answer over your content, and serves approved context into agents including Claude Code, Cursor and Codex. You acknowledge and agree that:

• AI output is generated by models and may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable for your purpose. Harbor measures which statements were served and which were cited; it does not verify that any statement is true, current, or correctly applied.
• You are solely responsible for reviewing, testing and validating any AI-generated code, content or recommendation before relying on, deploying or distributing it.
• AI output is not professional, legal, financial, medical or other expert advice.
• We do not warrant that AI output is unique or non-infringing, and similar output may be generated for other users.
• By running a session you authorise transmission of the relevant prompts and context to the applicable AI provider, and you agree to comply with that provider’s terms and acceptable-use policy.
• As between you and us, you own the output generated from your inputs, subject to the AI provider’s terms, and you are responsible for how you use it.

8. Third-Party Services

The Service integrates with third parties, including the AI providers, infrastructure and billing providers named in our Privacy Policy, and the sources you choose to connect. We are not responsible for third-party services, your use of them is governed by their own terms, and integrations may change or be discontinued. Where a third party changes or withdraws its service, we may have to change ours.

9. Intellectual Property

Harbor and its underlying technology are ours and are protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes. We reserve all rights not expressly granted.

If you believe content made available through the Service infringes your intellectual property rights, email legal@gethrbr.com with enough detail to identify the work and the material, and we will investigate and, where appropriate, remove the content or disable access to it. We may terminate the accounts of repeat infringers.

10. Feedback and Publicity

If you send us feedback, ideas or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate them without obligation or compensation to you.

We will not use your name, logo or a description of you as a customer in our marketing without your prior written consent, which you may withdraw at any time for future use.

11. Security Research

If you find a vulnerability, report it to legal@gethrbr.com and give us a reasonable opportunity to fix it before disclosing it. We will not pursue a claim against you for good-faith research that stays within your own workspace, does not access another customer's data, does not degrade the Service, and does not exfiltrate data beyond what is needed to demonstrate the issue. Section 4 continues to apply to everything outside that.

12. Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each will use the other's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by equivalent obligations, or as law requires, in which case it will give notice where it lawfully can. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed by it. Your content is your confidential information, and these obligations continue for three years after these Terms end and for as long as the information remains a trade secret.

13. Payment and Billing

Paid plans are billed monthly or annually in advance, per seat. Paddle is our merchant of record and the seller of record for your purchase. Paddle processes payments, issues invoices, and collects and remits applicable taxes such as VAT and sales tax. Paddle's buyer terms also apply to your transaction. Fees are exclusive of taxes except where Paddle states otherwise at checkout, and are payable in the currency shown.

We may change pricing with 30 days' notice, and the change takes effect at your next renewal. Continued use after that constitutes acceptance. Refunds are governed by our Refund Policy. If a payment fails we may suspend paid features after giving you notice and a reasonable chance to fix it.

14. Suspension and Termination

You may stop using the Service at any time, and you may delete your workspace at any time. We may suspend or terminate your access if you breach these Terms, use the Service unlawfully, or create risk or legal exposure for us, the Service, or others. Where practical we will give notice and a chance to cure, and we will act proportionately: suspension of the affected part before termination of the whole, unless the breach or the risk requires otherwise.

On termination your licence to use the Service ends and we delete your content as described in the Data Processing Agreement. Harbor has no self-service export today. If you want a copy of your data, ask in writing before termination and we will produce one by hand within 30 days, under section 11 of that agreement.

15. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AI OUTPUT, ALL MEASUREMENTS IT REPORTS, AND ALL THIRD-PARTY INTEGRATIONS, IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY OUTPUT WILL BE ACCURATE, OR THAT DATA WILL NOT BE LOST. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF ANYTHING IMPORTANT TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, ACROSS THESE TERMS AND THE DATA PROCESSING AGREEMENT TOGETHER, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID FOR THE SERVICE, WHETHER TO US OR THROUGH OUR MERCHANT OF RECORD, IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED US DOLLARS.

The exclusions and the cap do not apply to your obligations under section 17, to either party's breach of section 12, to your breach of section 4 or section 5, or to fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law. If you are a consumer, nothing here removes rights you have that cannot be waived.

17. Indemnification

You will indemnify and hold us harmless from any claim, damage, liability and reasonable cost, including legal fees, arising out of the sources you connect and the content in them, your breach of section 5, your use of or reliance on AI output, or your violation of these Terms, applicable law, or third-party rights. We will notify you of the claim, give you control of the defence of it, and cooperate at your expense, and you will not settle anything that imposes an obligation on us without our consent.

18. Time Limit on Claims

To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be brought within 12 months after the claim arose, and is otherwise permanently barred. This does not apply where you are a consumer and your law provides otherwise.

19. Availability and Changes

We aim for high availability but do not commit to any uptime level unless agreed separately in writing, and we do not guarantee uninterrupted or error-free access. We may modify or discontinue features with reasonable notice. We will give reasonable advance notice, and where feasible at least 30 days, before discontinuing the Service entirely, so that you can ask for a copy of your data under section 14.

20. Export and Sanctions Compliance

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, that you are not on any government denied-party or restricted-party list, and that you will not use the Service in violation of applicable export-control or sanctions laws.

21. Governing Law and Disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. Before filing a claim, contact us at legal@gethrbr.com and try to resolve the dispute informally for 30 days. Any dispute that cannot be resolved is subject to the exclusive jurisdiction of the competent courts of Tel Aviv-Yafo, Israel, and each party consents to that jurisdiction.

If you use the Service as a consumer, nothing in this section deprives you of the protection of the mandatory consumer-protection laws of your country of residence, including any right to bring proceedings there.

22. General

These Terms, with the Privacy Policy, the Data Processing Agreement and the Refund Policy, are the entire agreement between us about the Service, and replace any earlier version. If a provision is held unenforceable, it is limited to the minimum extent necessary and the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for a delay caused by an event beyond its reasonable control. Nothing here creates a partnership, agency or employment relationship, and there are no third-party beneficiaries. Notices to you go to the email on your account; notices to us go to the legal address above. Provisions that by their nature should survive termination will survive, including sections 6, 12, 15, 16, 17, 18 and 21.

23. Changes to These Terms

We will publish any material change here and notify you by email at least 14 days before it takes effect. Continued use after the effective date is acceptance. If you do not accept a change, stop using the Service and ask for a copy of your data under section 14.

24. Contact

legal@gethrbr.com, or write to [LEGAL NAME PENDING], [BUSINESS ADDRESS PENDING], Tel Aviv, Israel.